Chief Happiness Officer
Services: |
Fractional COO |
Challenge: |
On the brink of their most important launch to date, an engineering team’s disorganization and lack of process clarity was leading to burnout and retention issues. |
Solution: |
After an audit of their operations, out of date process documetation and lack of automation were identified as key contributors to their operational friction. Over the course of 6 months, our team built a new employee admin portal, updated documentation, created visual process maps, on-boarding materials and introduced new employee wellness initiatives to address existing burnout. |
Outcome: |
Employee satisfaction during their next company review increased by 37% with employees citing that greater visibility into their processes, accurate resources and streamlined operations played a key role in the improvement. Employee attrition rate was reduced by 62% for the following year. Their launch occurred on time and according to plan. |
Meet with our team to talk about what we can do to take your business to the next level.